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Information about Returns & Claims

You are dissatisfied with your delivery or a technical defect has arisen?
In any case, get in touch with us, many problems can be solved in advance.
This saves postage and spares the nerves of everyone involved.

If you are not satisfied with the goods delivered, please fill out the withdrawal form.

>>> Electronic withdrawal form

You can also print out the form that you received as a PDF with your order confirmation and send it to us by e-mail or post. Then send us the unsuitable goods with sufficient postage paid (please note, we do not accept freight collect shipments).

In order to improve our service, we are interested in finding out the reasons for your complaint - however, you are not obliged to provide us with the reasons for the withdrawal within the statutory withdrawal period. After receipt of the goods and a brief check on our part, we will refund the amount to you using the payment method you used to pay for your order. In this case, the postage is at your expense. Please note that, for organizational reasons, we are unable to offer a classic exchange service as is the case in stationary retail. Please order the appropriate goods directly from us in the store, this way your new order is completely independent of the return.

If it is a complaint, for example because the function of your goods is not given or they are visually defective, you do not need to cancel, but please send us an e-mail with a brief description of the error or use our support portal.

>>> Support Portal

Photos - also of the cell phone - are a welcome addition and help us to enforce your warranty claims with the manufacturer. We will arrange a replacement as quickly as possible and agree the formalities with you regarding replacement, refund, return, etc. If necessary, we will also send you a return label with which you can send us the defective goods.

You can also create a return label yourself here:

>>> Return Labels GLS

>>> Return Labels POST